Short Term Lets & Holiday Rentals

PAYMENT OF MONIES
The London Agent requires a payment to be made before we can confirm the let. We will continue to market the property until the payment is received.
A Guest booking less than six weeks before the start of the term should make the payment on receipt of the initial monies statement. The balance of monies due should be paid in cleared funds within two business days.
Initial monies can be paid by bank transfer debit or credit card. Please include bank charges
and allow for currency fluctuations when making a transfer. A Guest may elect to pay by credit or debit card in which case a merchant service fee will be levied.

GENERAL INFORMATION
These are the terms and conditions that apply when you transact with The London Agent. Registered address is Office 404 4th Floor Albany House, 324/326 Regent Street, London W1B 3HH, ENGLAND. Registered with Companies House in London & Wales no 6744644.

The London Agent (UK) Ltd trading as The London Agent is a residential lettings and management company. We do not own the properties advertised on the site. When you booka ccommodation publishedat www.thelondonagent.co.uk the agreement to rent is not between you and The London Agent. Agreement to use accommodation or other services offered and published is made between the Provider, who may be the owner or property manager, and the Guest by accepting the terms of the Short Let Booking Contract. The Short Let Booking Contract and the letting are all governed by and shall be construed in accordance with English law. By accepting the Short Let Booking Contract you agree to submit to the exclusive jurisdiction of the English courts.

The London Agent accepts the booking and payment on the understanding that all Guests have read, understood and accept the terms of the Short Let Booking Contract.

Information that we provide is supplied in good faith and reasonable measures are taken to ensure the accuracy thereof. However, no warranties are expressed or otherwise implied relating to accuracy, fitness for purpose, compatibility or security. Information is provided on the understanding that The London Agent is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The London Agent will not be liable for any accident, damage, loss, expense or inconvenience to person or property that you or any third party may suffer arising out of or in any way connected with your reservation and stay at the Property. The Guest is advised to take out insurance to cover any loss, damage or personal injury.
We may share details about the performance of obligations under this agreement by the Provider and Guest; past, present and future known addresses of the parties, with each other, with credit and reference providers for referencing purposes and rental decisions; with Utility and Water Companies, local authority Council Tax and Housing Benefit departments, Mortgage lenders, to help prevent dishonesty, for administrative and accounting purposes, or for occasional debt tracing and fraud prevention. Under the Data Protection Act 1998 you are entitled, on payment of a fee which will be no greater than that set by statute, to see a copy of personal information held about you and to have it amended if it is shown to be incorrect. We do not sell Guest details to third parties.

The trading hours of The London Agent are 9.00 am to 5.30 pm GMT Monday to Friday. These hours are the business day in the terms of this contract.

Guests may also be required to enter into booking agreements with individual Providers in addition to the Short Let Booking Contract provided by The London Agent.
Guests are required to provide proof of identity to comply with immigration law and fraud protection policies
The Lead Guest booking on behalf of other guests shall be held liable under the Terms and Conditions of this contract. If you are booking on behalf of others, please advise them of the terms and conditions contained herein.
We urge you to obtain holiday or travel insurance that will protect you against your costs incurred.

SHORT LET BOOKING CONTRACT
Below is the Short Let Booking Contract which is a legally binding contract between the Guest, and the Property Provider for the provision of temporary accommodation on terms specified. If there is anything that you do not understand please ask us or seek advice from a qualified person.
This agreement and the letting are all governed by and shall be construed in accordance with English law. By accepting the agreement you agree to submit to the exclusive jurisdiction of the English courts.
The Provider lets the Property and the Guest takes the Property to occupy for the Fee and in accordance with the terms and conditions set out in this agreement.
Your stay at any property is not intended to confer exclusive possession on the Guest nor to create the relationship of Landlord and Tenant. The Guest will not be entitled to any tenancy or any assured short hold or assured tenancy or to any statutory protection under the housing act 1988, or to any other statutory security of tenure now or upon the determination of this agreement.

The clause paragraph headings do not form part of this agreement and shall not be taken into account in its construction and interpretation.

Words importing one gender include all other genders, words importing the singular include the plural and vice versa, and words importing persons shall be construed as importing a corporate body or partnership and vice versa. The Provider is the person or persons who at any relevant time own, or have a formal interest in, the Property that gives them the right to possession of the Property.

The Guest/s is the person/s who at any relevant time is/are entitled to occupy the premises under the terms of this Short Let Booking Contract. Permitted Guests are the people named on the Booking Summary, supplied at the same time as this agreement. Whenever there is more than one guest all promises and obligations can be enforced against all of the guests jointly and against each individually.

The Lead Guest is the person who arranges the accommodation submits the on-line booking form and must be over the age of 21. The Lead Guest booking on behalf of other guests shall be held liable under the Terms and Conditions of this contract.

The Property is the flat / house named on the Booking Summary and includes the furniture, fixtures and fittings specified in the inventory; the use of any rights of access, paths, drives entranceway, any common parts and any other things reasonably necessary for the enjoyment of the property and which the Provider can grant.
The Term is the period of stay at the Property. . The Fee is payable in a single sum in advance of the start of the letting term.

The Security Deposit is the money held against any breakages, damage and exit cleaning done to the property during the accommodation period. A cash deposit may be requested or pre-authorised credit card details.

The Agent who arranged this licence and is acting for the Provider is The London Agent (UK) Ltd trading as The London Agent. Registered address is Office 404 4th Floor Albany House, 324/326 Regent Street, London W1B 3HH, ENGLAND. Registered in London & Wales no 6744644
The Inventory means the list of items in the house and their schedule of condition. The Provider will supply an inventory and schedule of condition of the contents of the property at the commencement of the Term.

TERMS AND CONDITIONS OF AGREEMENT
Standard Arrival time is as stated on the Booking Summary
Standard Departure time is as stated on Booking Summary
The Fee is payable in advance of the start of the letting term in cleared funds for the amount as stated on the Booking Summary
The maximum occupancy is the number of people specified on the Booking Summary. The number specified includes adults, children and infants
The security deposit may be payable in advance of the start of the letting term in cleared funds as per the terms and conditions of the Agent

The Provider promises
These are the things that the Provider agrees to do or not to do. If the Provider breaks or does not comply with any of his obligations in this agreement or of his statutory obligations, the Guest may be entitled to a partial refund from the Provider, or to seek other legal remedies against the Provider.
The Provider now promises that he will:
Comply with all of his statutory obligations Pay all the costs of ownership in relation to the Property including the cost of all services now installed at the Property and used by the Guest during the stay including but not limited to gas, electricity, water, council tax, telephone line rental (but not call charges), internet access charges, television licence fee and satellite or cable fees if installed.

The furnishing of, including but not limited to, TV, cable, internet, wifi, satellite, air- conditioning, pool facilities, lifts, barbecues, tablets, play stations and mp3 players are a courtesy of the Provider and in the event of failure, repair or replacement is not guaranteed during the Term of the stay.

To repair the structure and exterior (including drains, gutters and external pipes) of the premises; to keep in repair and proper working order the installations in the premises for supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences, but not other fixtures, fittings and appliances for making use of water, gas or electricity); to keep in repair and proper working order the installations in the premises for space heating and heating water. In determining the standard of repair required by the Provider under this clause, regard shall be had to the age, character and prospective life of the premises and the locality in which it is situated

To take reasonable steps to ensure that the Provider’s domestic gas and electrical appliances and other similar mechanical appliances in the premises for which he is responsible are safe, in proper working order and in repair both at commencement of, and during the tenancy, as may be necessary from time to time in order to comply with the Providers obligations under the Gas Safety (Installation and Use) Regulations 1998, the Electrical Equipment (Safety) Regulations 1994, the Plugs and Sockets etc., (Safety) Regulations 1994.

The Provider confirms that all appropriate consents necessary for him to agree this contract have been obtained
Provided the Guest performs the obligations set out in this agreement, not to interrupt or interfere with the Guest’s right to quiet possession and enjoyment of the Property Insurance

The Provider agrees to insure the Property and, if he so wishes, the Provider’s fixtures, fittings and effects, against such risks as are normally covered by a householder’s comprehensive policy. The Guest is under no obligation to insure these things.

The personal effects of the Guest will not be insured by the Provider.

The Guest shall not (nor allow others to) do anything that could adversely affect the Provider’s insurance of the Property.

Inventory Check
The Provider may supply an inventory and schedule of condition of the contents of the property at the commencement of the Term. The Guest is advised to check the document thoroughly, sign agreement with the contents and return to the Provider within 24 hours of the commencement of the Term.
At the end of the Term the Provider or his Agent will check the inventory room by room.
If the Provider is not satisfied as to the condition of a room or anything in it, the Provider may propose a deduction of a sum from the deposit, in order to put the matter right Allowance will be made for fair wear and tear that is reasonable damage brought about by dwelling in the property.
Wear and tear is foreseeable damage. Non- foreseeable damage, such as damage, which
renders the item unusable, is not reasonable wear and tear.

The Guests promises:
A promise by the Guest not to do something also implies that the Guest will not allow someone else to do that same thing.

The Guest now promises that he will
 keep clean, in good repair and in accordance with the Inventory set out in the schedule the interior of the Property
Clean, maintain and keep free from blockages and obstructions all baths, sinks, lavatories, cisterns, drains, gutters, pipes, chimneys and the like.
Keep clean and in good repair, (and, if mechanical, in good repair), the carpets, curtains and all other items in the Inventory Keep clean the insides of all windows and replace any which break for any reason
To pay for any cleaning services that may be required to reinstate the Property to the same order that it was provided at the beginning of the tenancy.
To pay the Provider the value of replacement furniture or lost goods and not remove any items from the Property
Repair any damage to the Property or to the Provider’s fixtures and fittings or to the common parts caused by the Guest or any visitor of the Guest to the Property, Reasonable Wear and Tear excepted, and to pay any costs incurred by the Provider carrying out such works in default
Use the Property only as a temporary residence while on holiday, seconded, sabbatical or study and will not operate a business at the property or use it for any improper, immoral or illegal purpose
Not assign, sublet, charge or part with or share possession or occupation of all or part of the Property without the prior written consent of the Provider. The Provider is under no obligation to give consent, nor to give a reason why consent is withheld.
Not cause nuisance or annoyance to the Provider, other Guests or any neighbours
Not cause any damage or injury to any part of the Property
Not make any alterations, improvements or additions to the Property
Not erect any television aerial or apparatus
Not change or remove any of the Provider’s installations, furniture, fixtures and fittings
Not remove from the Property any of the items listed in the Inventory
Not change or install any locks on any doors or windows nor have additional keys made for any locks without the prior written consent of the Provider.
Not keep or allow pets of any kind on the Property
Not to smoke or allow anyone visiting to smoke in the Property
Not place any advertisement or notice on the outside of the Property or where it may be seen from the outside of the Property
Report to the Provider any disrepair or defect in respect of the Property or the fixtures and fittings and report any failure of mechanical or electrical appliances.
When ever the Property is left unattended, the Guest will fasten all locks to all doors and windows and activate any burglar alarm to prevent unauthorised access to the Property.

Entry and Repairs
The Guest must permit the Provider to enter the Property at all reasonable times with all the necessary workmen and appliances upon giving 24 hours notice except in the case of emergency
To inspect the property and the Contents.
To carry out repairs that may be necessary during the Term pursuant to the Provider’s repairing obligations.
To carry out any repairs to the Property or the electric wiring, oil or water pipes or drains in or under the Property
To execute all work necessary to remedy the Guest’s beach of any covenant contained in this agreement regarding repair maintenance of decoration.
To make inventories of all fixtures on the Property.
To permit the premises to be viewed during working hours and or at other reasonable times including at week-ends by prospective Guests or purchasers who are authorised to do so by the Provider or his appointed agent. Except where mutually agreed otherwise with the Guest, the Provider or his authorised agent or representative will accompany these viewing appointments.
The Provider retains possession of the premises at all time. The Provider will retain keys to access the premises. The Guest will not have exclusive possession of the property.

Guest’s departure
At the end of the Term the Guest will:
Immediately return all the keys of the Property to the Provider or his Agent or comply with such arrangements for the return of the keys as the Provider reasonably suggests before the commencement of the Term
Remove all personal effects and rubbish and leave the Property and the Provider’s fixtures and fittings in the same clean condition and state of repair as at the start of the Term, Reasonable Wear and Tear excepted. Items left at the Property on the departure of the Guest will not be retrieved and returned to the Guest by the Provider or his Agent.
Re-entry
If at any time during the term any covenant by the Guest contained in this agreement is not performed or observed the Provider may at any time re-enter the Property or any part of it in the name of the whole. Upon such re-entry this Booking Contract shall end but without prejudice to the right of the Provider in respect of any breach of any covenant by the Guest contained in this agreement
Notices
Any notice required to be served under this agreement shall be deemed to be served if sent by first class recorded delivery post, in the case of the Guest to the address of the Property, and in the case of the Provider to the address of the Agent

CANCELATION AND REFUND
Cancelation of the booking must be submitted to the Agent by e-mail who will confirm receipt thereof.
If a guest cancels more than 6 weeks before the start of the Term 50% of the Fee will be refunded.
If a guest cancels six weeks or less from the start of the Term the Provider will be entitled to retain 100% of the Fee.
The security deposit and exit cleaning fee will be refunded to the Guest less any bank charges incurred processing the booking and the refund. If the Guest does not pay in accordance with the agreed terms and conditions the Agent will consider the reservation cancelled by the Guest.
If the Guest does not arrive within one business day of the start of the term and does not notify the Agent of the delay the Agent and Provider will consider the reservation cancelled by the Guest.
If the Guest departs before the determination of the term no refunds will be given to the Guest. Requests by the Guest to alter the Term are regarded as a request to cancel.
In the event of cancellation by the Provider owing to damage by fire, storm or any cause outside the control of the Provider, liability will be limited to refunding all monies paid by the Guest including bank charges and administration fees.
Individual property owners may request a variation to this policy in which case you will be notified at the time you request your reservation.
We urge you to obtain holiday or travel insurance that will protect you against your costs incurred.Terms